Returns and Refunds

Perishable goods

Our chocolates are freshly made food products, so we are unable to accept returns or exchanges once an order has been delivered. This does not affect your rights if something goes wrong with your order.

Damaged, melted or incorrect orders

Please inspect your order on delivery. If it arrives damaged, melted, incomplete or different from what you ordered, contact us within 24 hours of delivery with your order number and photos, and we will arrange a replacement or a full refund at no cost to you.

Cancellations and changes

Because hampers are assembled to order, we can cancel or change an order only before it has been prepared for dispatch. Contact us as soon as possible and we will do our best to help.

Refunds

Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take a few additional days to show the credit.

Contact

WhatsApp +971 50 403 0538, call 055 457 3286, or email info@schokorize.com.